Welcome to SGDX Singapore Diamond Exchange Your Most Trusted Name In Diamond * See our T&Cs

FAQs

Frequently Asked Questions

SGDX Diamond Price Match Guarantee

Terms & Conditions:

The following terms and conditions apply to SGDX’s Diamond Price Guarantee program:
  1. The competitor’s diamond must have the same characteristics, including carat weight, cut, color, clarity, fluorescence, table and depth percentage, symmetry, etc. as a certified SGDX diamond. SGDX reserves the right to review your request and decide, in our sole discretion, whether the competitor’s diamond is comparable.
  2. Cannot be combined with our Diamond Upgrade Program.
  3. SGDX’s Diamond Price Guarantee program applies only to certified loose diamonds sold through www.sgdx.com.
  4. The Diamond Price Guarantee only applies before you purchase your SGDX diamond. Once you purchase from SGDX, if you are not satisfied with your purchase, you can return your diamond to us within 30 days.
  5. To verify the competing price, you must supply our Diamond Consultants with: (1) a copy of the grading report from GIA for the competitor’s diamond, and (2) a link to a website offer or a published price offer. This cannot be a marketplace site which aggregates listings from other retailers, it must be the actual retailer providing the diamond.
  6. The competing price must be available to any member of the public and cannot be a unique discount.
  7. The lower price must remain in effect at the time your request is verified by SGDX.
  8. Expired offers are not eligible.
  9. Competing prices must be in same currency.
  10. Diamond price match does not qualify for colored diamonds.
  11. The competitor’s diamond must have a GIA grading report and the report must be dated within the last two (2) years.
  12. The competitor’s diamond must be in stock and available for purchase at that price.
  13. The SGDX price is the price after any rebates, gift certificates, and promotional discounts have been applied to the item. Costs for comparable shipping and handling will be included in the price comparison.
  14. Competitors’ special promotions such as rebates, gift certificates, bundled products and “buy one, get one” offers are not eligible for the Price Guarantee.
  15. Time-limited sales events (such as Black Friday, “early bird” or “door buster” offers ), offers advertised as limited in time or quantity, clearance, liquidation and going out of business sales, and loyalty program offers are ineligible for the Diamond Price Guarantee program.
  16. The Diamond Price Guarantee does not apply where the competitor or SGDX has made a pricing error or typographical error on an item.
  17. Pawn shops and auctions (websites or brick and mortar stores) are ineligible for the Diamond Price Guarantee.
  18. Only one diamond per customer is eligible for the Diamond Price Guarantee (multiple claims on the same diamond will not be eligible, regardless of the quantity ordered), and the Diamond Price Guarantee can only be applied once per diamond, even if a lower-priced offer is subsequently found.
  19. The Diamond Price Guarantee only applies to purchases for personal use. The Diamond Price Guarantee does not apply to purchases for resale or commercial purposes.
  20. If SGDX decides to match a competitor’s price, we will honour the new price for 48 hours.
  21. SGDX reserves the right to verify all information regarding the competing offer and to refuse to offer a lower price, in its sole discretion, if unsatisfied with its ability to verify the competing price.
  22. The Diamond Price Match cannot be combined with any affiliate partner activity of any kind and includes but is not limited to: offers, coupons, loyalty, rebate, or reward partnerships. Stacking of offers on top of the reduced price match is strictly prohibited.
  23. We reserve the right to: (1) deny requests, (2) modify these terms at any time, and (3) terminate the Diamond Price Guarantee at any time.
  • Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery. SGDX takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.
  • You will be kept informed of the transportation process at every step. You may also access shipping information by viewing your order tracking page at https://www.sgdx.com/order-tracking
Yes. We currently have GIA Graduate Gemologists on staff. These gemologists are an integral part of our customer service team. If you have any further questions, you can speak with a graduate gemologist at any time.
Yes, We do supply single order or parcel order for lab grown diamonds at wholesale price. We don't list our inventory here and you can contact us at customer@sgdx.com for your requirement.  Our customers include jewelry manufacturers and retailers.
  • To allow time for proper inspection by our gemologists, loose diamonds are shipped 1-7 working days after payment. All shipping is FedEx Priority. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule for your special order. Please note: Overnight Friday packages arrive on Monday.
  • You will be kept informed of the transportation process at every step. You may also access shipping information by viewing your order tracking page at https://www.sgdx.com/order-tracking
  • As the sole intermediary between the mine and the wholesale market, SGDX primary business is trading physical diamonds with international Diamond Bourses. We are trading our diamonds fast in parcel deals and this is why we can offer you the best price compare to any other manufacturers or jewelers.
  • Unfortunately we are not offering our customers option for online ring settings. We always recommended our customers to custom made their rings by experienced and trusted craftsman in their respective countries. Jewelry craftmanship is an art of patience. The quality of jewelry craftsmanship involved in creating the perfect masterpiece takes expertise, skill and meticulous work.
  • Ordering your diamond ring online need to be caution as many craftmanship are found to be inferior quality. If you really need a professional custom made designer ring from us, please kindly contact SGDX at service@sgdx.com for your special order.
  • For Singapore customers, SGDX will refer you directly to our recommended craftsmen base on your requirements. They will offer you good dealer price similar to other jewelers going to them. Why let the jewelry companies do another round of markup on workmanship fees when you can have all the cost saving solution from us. Moreover, you will receive better service going back to the same craftsman for alteration or repair anytime.

Yes. All diamonds on our website are available for purchase.

  • When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority for orders over $500 in value and usually takes two to three days.
  • You will be kept informed of the transportation process at every step. You may also access shipping information by viewing your order tracking page at https://www.sgdx.com/order-tracking
  • Depends what you’re going for. Lab grown diamonds are conflict-free and vary in their diamond grading. Lab grown diamonds allow you to maximize your budget, giving up to 50% more size for the same cost, while natural diamonds are incredible works of nature and the traditional investment.
  • SGDX professional advise to our customer: There are no honest online retailers telling you this, please try to avoid Lab grown diamonds unless you have tight budget because there are no investment value in long term. For more information, please see Lab Grown Diamonds.
Yes. SGDX ensures that our customers' purchases are secure. We use secure encryption and fraud protection for all credit card and payment transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL). You can view our Secured Certificate to see an independent verification of our site’s security.