Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery. SGDX takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.
You will be kept informed of the transportation process at every step. You may also access shipping information by viewing your order tracking page at https://www.sgdx.com/order-tracking
To allow time for proper inspection by our gemologists, loose diamonds are shipped 1-7 working days after payment. All shipping is FedEx Priority. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule for your special order. Please note: Overnight Friday packages arrive on Monday.
You will be kept informed of the transportation process at every step. You may also access shipping information by viewing your order tracking page at https://www.sgdx.com/order-tracking
I’d like to place an international order. Do I pay customs fees to SGDX or to Fedex?
When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority for orders over $500 in value and usually takes two to three days.
You will be kept informed of the transportation process at every step. You may also access shipping information by viewing your order tracking page at https://www.sgdx.com/order-tracking
International shipping: We ship diamonds to many countries including the U.S, EU and Asia etc. We deliver to your home, business address or nearest Fedex location. On the day of shipment, we will email you shipping confirmation that includes order-tracking information.
You will be kept informed of the transportation process at every step. You may also access shipping information by viewing your order tracking page at https://www.sgdx.com/order-tracking
