Welcome to SGDX Singapore Diamond Exchange Your Most Trusted Name In Diamond * See our T&Cs

FAQs

Frequently Asked Questions

Return Policy

If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange – we even pay for the return shipping. Free returns only apply to Singapore and Malaysia customers and are limited to one per customer. International customers pay a small return shipping fee of USD50.00 to return an item, simply follow the Return Procedures listed below:
  1. Contact our Customer Service department at +65.88788788.
  2. Advise the representative that you wish to return your order.
  3. Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
  4. Take your order and the label to the nearest FedEx location and simply mail it back to us! If you need packaging materials, FedEx will assist you.
  5. Your order should arrive in our office in two business days (excludes weekends and holidays). All refunds will be processed within two to four weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.
Improperly packaged items:
  • Items sent to our office without a invoice number, packages shipped beyond the 30-day return period, and packages that are improperly packaged or uninsured will be refused receipt.
Damaged and Used Items:
  • Returned merchandise must be undamaged and in “new and unused condition.” Items showing obvious signs of wear or alteration by a jeweler other than SGDX will not be accepted.
Loose diamonds must be accompanied by the original laboratory grading report or a USD200 charge will be assessed to replace the certificate. Special orders and Parcel orders cannot be returned.
Conflict-free diamonds are diamonds that were not obtained due to human rights abuses, civil war, child labor, violence, or environmental degradation. At SGDX, we make sure that our customers receive conflict-free diamonds. Our internal guidelines exceed government requirements:
  1. We cut and polish many of the diamonds with our partners on our website.
  2. We only purchase polished diamonds from professional members of the diamond trade.
  3. We have contracts with our suppliers which guarantee that their diamonds are conflict-free.
When you shop at SGDX, you can be certain that your diamonds are coming from the most reputable providers. Read more about our conflict-free diamonds.
A Gemological Institute of America (GIA), American Gem Society (AGS), or International Gemological Institute (IGI) diamond certificate assures the value and quality of your diamond. GIA, AGS and IGI are the gold standard in diamond grading. Their reports detail key characteristics of each diamond.
The Four C's - Carat (size), Color, Clarity and Cut - are the industry grade standard from the Gemological Institute of America (GIA). Every diamond is specifically graded on these features. Please see more information at Diamond 4Cs.
  • We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal.
  • Many customers purchasing items valued over $1,000 prefer paying by wire transfer. Wire transfer orders receive a 3.0% discount from our listed price. Customers paying by wire will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. At our sole discretion, we may require bank wire payment for any international order or orders in excess of $10,000.
  • Credit card orders can be placed online using our secure server or over the phone with our customer service department. For security purposes, SGDX may request additional documentation (such as drivers license, photocopy of credit card, etc) on some transactions.
Please contact our customer service department at +65.88788788 if you have any additional questions.
Lab-grown diamonds are created in a lab (you probably figured that out already). Using advanced technology, they’re grown from a seed to a fully-formed diamond. For more information, please see Lab Grown Diamonds.
  • International shipping: We ship diamonds to many countries including the U.S, EU and Asia etc. We deliver to your home, business address or nearest Fedex location. On the day of shipment, we will email you shipping confirmation that includes order-tracking information.
  • You will be kept informed of the transportation process at every step. You may also access shipping information by viewing your order tracking page at https://www.sgdx.com/order-tracking

We at SGDX are committed to offering high-quality loose diamonds at the lowest prices available. In fact, we are so confident in our prices that we offer a diamond price match guarantee program; if you find an advertised diamond of comparable size, shape, and quality, we will work to match the competitor's price.

Yes. Bank wire (T/T) customers receive a 3.0% discount off their entire order.