We at SGDX are committed to offering high-quality loose diamonds at the lowest prices available. In fact, we are so confident in our prices that we offer a diamond price match guarantee program; if you find an advertised diamond of comparable size, shape, and quality, we will work to match the competitor's price.
Why don’t I see discounts on your loose diamonds?
What are conflict-free diamonds?
Conflict-free diamonds are diamonds that were not obtained due to human rights abuses, civil war, child labor, violence, or environmental degradation. At SGDX, we make sure that our customers receive conflict-free diamonds. Our internal guidelines exceed government requirements:- We cut and polish many of the diamonds with our partners on our website.
- We only purchase polished diamonds from professional members of the diamond trade.
- We have contracts with our suppliers which guarantee that their diamonds are conflict-free.
I don’t see SGDX providing ring settings like other jewelers online?
- As the sole intermediary between the mine and the wholesale market, SGDX primary business is trading physical diamonds with international Diamond Bourses. We are trading our diamonds fast in parcel deals and this is why we can offer you the best price compare to any other manufacturers or jewelers.
- Unfortunately we are not offering our customers option for online ring settings. We always recommended our customers to custom made their rings by experienced and trusted craftsman in their respective countries. Jewelry craftmanship is an art of patience. The quality of jewelry craftsmanship involved in creating the perfect masterpiece takes expertise, skill and meticulous work.
- Ordering your diamond ring online need to be caution as many craftmanship are found to be inferior quality. If you really need a professional custom made designer ring from us, please kindly contact SGDX at service@sgdx.com for your special order.
- For Singapore customers, SGDX will refer you directly to our recommended craftsmen base on your requirements. They will offer you good dealer price similar to other jewelers going to them. Why let the jewelry companies do another round of markup on workmanship fees when you can have all the cost saving solution from us. Moreover, you will receive better service going back to the same craftsman for alteration or repair anytime.
Where do you ship diamonds?
- International shipping: We ship diamonds to many countries including the U.S, EU and Asia etc. We deliver to your home, business address or nearest Fedex location. On the day of shipment, we will email you shipping confirmation that includes order-tracking information.
- You will be kept informed of the transportation process at every step. You may also access shipping information by viewing your order tracking page at https://www.sgdx.com/order-tracking
Do you have gemologists on staff?
Yes. We currently have GIA Graduate Gemologists on staff. These gemologists are an integral part of our customer service team. If you have any further questions, you can speak with a graduate gemologist at any time.What are GIA, AGS and IGI diamond certificates?
A Gemological Institute of America (GIA), American Gem Society (AGS), or International Gemological Institute (IGI) diamond certificate assures the value and quality of your diamond. GIA, AGS and IGI are the gold standard in diamond grading. Their reports detail key characteristics of each diamond.I found a diamond in your website that I like. Is it available?
Yes. All diamonds on our website are available for purchase.
What types of payment do you accept?
- We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal.
- Many customers purchasing items valued over $1,000 prefer paying by wire transfer. Wire transfer orders receive a 3.0% discount from our listed price. Customers paying by wire will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. At our sole discretion, we may require bank wire payment for any international order or orders in excess of $10,000.
- Credit card orders can be placed online using our secure server or over the phone with our customer service department. For security purposes, SGDX may request additional documentation (such as drivers license, photocopy of credit card, etc) on some transactions.